Effective Date: 15/06/2014
eCommerce Solution Hub (“we,” “us,” “our”) is a registered company in Australia, dedicated to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (https://ecommercesolutionhub.com.au) or engage with our services. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
This includes any data that identifies or can be used to identify you. We may collect the following:
- Name
- Email address
- Phone number
- Business name
- Billing address
- Shipping address
- Payment information (processed through third-party gateways)
- Login details for user accounts (if applicable)
1.2 Non-Personal Information
We also collect non-personal information automatically when you use our website, including:
- IP address
- Browser type and version
- Device information (such as mobile or desktop)
- Pages viewed on our site
- Referring URL
- Geolocation data
- Time spent on pages
- Cookies (see Section 6)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services: We use personal data to deliver our eCommerce solutions, including website development, content marketing, digital marketing, and graphic design services.
- To communicate with you: We use your contact details to send you important updates, respond to inquiries, and provide customer support.
- To process payments: Payment information is used to complete transactions for services rendered, through secure third-party payment processors.
- To improve our services: We analyse non-personal data, such as website usage, to improve user experience and refine our service offerings.
- Marketing: With your consent, we may send you promotional emails about our services, industry news, or relevant updates.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing your personal data:
- Consent: When you provide explicit consent for us to collect and use your personal information for specific purposes.
- Contractual Necessity: To fulfill our obligations in providing you with services you’ve requested.
- Legitimate Interests: To improve and market our services, ensuring we operate effectively while respecting your privacy.
4. Sharing Your Information
We will not sell, rent, or trade your personal information. However, we may share your data with the following third parties:
- Service Providers: We may share your information with trusted partners (e.g., web hosting providers, analytics services) who assist us in running our website and delivering services.
- Payment Processors: Third-party payment gateways (e.g., PayPal, Stripe) may process your financial information, in compliance with PCI-DSS standards.
- Compliance with Law: We may disclose your personal information if required to do so by law or in response to valid legal requests (e.g., subpoenas or court orders).
5. How We Protect Your Information
We use industry-standard security measures to protect your personal data. These include:
- SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect sensitive data transmitted online.
- Access Controls: Only authorised personnel have access to personal information.
- Regular Security Audits: We perform regular security assessments to identify and mitigate vulnerabilities.
Despite our efforts, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better browsing experience and collect non-personal information. We use the following types of cookies:
- Essential Cookies: Necessary for the operation of our website (e.g., maintaining session states).
- Performance Cookies: Used to monitor website traffic and performance metrics.
- Functional Cookies: Allow us to remember your preferences and enhance your user experience.
- Targeting Cookies: Used to deliver relevant advertisements based on your browsing activity.
You can control cookie settings in your browser and disable cookies if desired. However, disabling cookies may affect the functionality of certain website features.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Personal data is regularly reviewed and securely deleted when no longer needed.
8. Your Rights (GDPR & CCPA)
You have certain rights regarding your personal information under GDPR and CCPA (if applicable):
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data (subject to certain exceptions).
- Opt-out: Opt out of receiving marketing communications.
- Data Portability: Request your data in a machine-readable format.
To exercise any of these rights, please contact us at info@ecommercesolutionhub.com.au.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.
10. Children’s Privacy
Our website is not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal data from a child, please contact us immediately, and we will take appropriate measures to remove that data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review the policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:
eCommerce Solution Hub
91 Phillip Street, Parramatta NSW 2150
Phone: 02 8664 2112
Email: info@ecommercesolutionhub.com.au